Terms & Conditions

1. Who we are

Thai Culture Tours (ทัวร์วัฒนธรรมไทย), a tour operator licensed by Thailand’s Department of Tourism, Tourism Business Licence No. 14/04954.

• Address: 62/40 Moo 3, Bang Kruai–Sai Noi Road, Wat Chalo, Bang Kruai, Nonthaburi 11130, Thailand
• Email: contact@thaiculture.tours · Phone: +66 65 519 4892 · WhatsApp: +66 65 993 1417

2. Our tours

We organise private and small-group cultural tours, day trips, village stays and tailor-made itineraries in Thailand with licensed local guides. Tour descriptions on the website show the usual programme; timings and the order of visits may change because of traffic, weather, opening hours, ceremonies or local conditions.

3. Enquiries and offers

Sending a form, an email or a message is an enquiry, not a booking. We reply with a written offer that states the programme, date, number of travellers, what is included and the total price. Prices on the website are indicative; the price in your written offer is the one that applies.

4. Booking confirmation

A booking is confirmed only when we confirm it in writing (by email or message) after receiving your payment. Please check the details in our confirmation and tell us straight away if anything is wrong.

5. Prices and payment

• Prices are in Thai baht (THB) and include what your offer lists as included.
• Full payment is due at least 48 hours before the start of the tour, by the payment method given in your offer.
• Our guides and drivers never collect money. Please do not hand cash to them for the tour price.
• If payment has not reached us 48 hours before the start, we may cancel the booking.

6. Changes and cancellation by you

• 7 days or more before the start of the tour: free cancellation, full refund.
• Between 7 days and 48 hours before the start: 50% refund.
• Less than 48 hours before the start, or no-show: no refund.
• Changes of date, time or pick-up place are free up to 7 days before the start, subject to availability.

Please send cancellations and changes in writing to contact@thaiculture.tours or WhatsApp +66 65 993 1417.

7. Changes and cancellation by us

We may change or cancel a tour if your safety or the tour cannot be guaranteed – for example severe weather, flooding, official closures, illness of the guide with no replacement, or other events beyond our control. We will then offer you another date or a similar tour, or refund the amount paid for the part not delivered. We are not responsible for costs you booked separately, such as flights or hotels.

8. Bookings through other platforms

If you book through GetYourGuide, Viator or another partner, that platform’s payment and cancellation terms apply to your booking. These terms apply to everything else, including how the tour is run.

9. Your responsibilities

• Be at the pick-up point on time; a late start may shorten the tour.
• Dress respectfully for temples and the Grand Palace (shoulders and knees covered).
• Tell us before booking about health conditions or mobility needs that may affect your participation.
• Follow the safety instructions of your guide, driver and boat crew.
• We strongly recommend travel and medical insurance for all travellers.

10. Liability

We plan and run our tours with care. We are not liable for delays or changes caused by traffic, weather or force majeure, for closures of sites we do not control, for the acts of third parties you book separately, or for loss of personal belongings. Where we are liable, our liability is limited to the price of the tour, except where the law does not allow such a limit (for example in case of death or personal injury caused by our negligence).

11. Use of the website

You may use this website for personal, non-commercial purposes. Texts, photos, logos and design belong to Thai Culture Tours or are used with the owner’s permission and may not be copied without our written consent. Links to other websites are provided for convenience; we are not responsible for their content.

12. Governing law

These terms are governed by the laws of the Kingdom of Thailand, and disputes go to the competent courts of Thailand. If you are a consumer, this does not take away any mandatory protection given to you by the law of your country of residence. We always try to solve problems amicably first – just write to us.

13. Changes to these terms

We may update these terms. The version published on the date you confirm your booking applies to that booking.